You can manage your eBay messages within your Highwire account. EBay messages are located in Channels -> Sell on eBay -> Messages. You can read, reply and manage your eBay messages quickly and easily.
- Messages are displayed by eBay ID allowing you to quickly switch between eBay ID's.
- You can also organize the messages into folders and use Filters to find specific messages.
Checking the box to the left of a message offers many options by clicking the Actions button. You can perform Actions in bulk by checking the boxes of more than one message.
Filters allow you to quickly find specific messages or groups of messages. You can also save your Filters for future use.
The Create Folder button will allow you create folders to help organize your messages. You can also bring in the folders from your eBay account by clicking the 'Refresh Folder from eBay' link. Folders you create in Highwire will also be created in your eBay account.
Any messages you receive regarding a specific order, will also be displayed in the order's history. You can view these by clicking on the order number in Orders -> View Orders.