As some of you know and most become aware, eBay is requiring as a safety precaution that users reset their eBay Passwords after a data breach. With the password changes, you will also be required to refresh the token between Highwire and eBay.
Here are the steps to follow to update your token:
1). If you have not reset your password on eBay yet, go to ebay.com and click Sign In and then follow the prompts to enter your ID and reset your password.
2). Once it is reset, log in to Highwire and click Channels / Sell on Ebay / Accounts and then select Edit Account from the small drop down. (Ebay Only plan users, select Sell on Ebay / Accounts and then select Edit Account from the small drop down).
3). Click Update Ebay Token.
4). Follow the prompts to log in to eBay (using the new eBay password) then click Agree.
You should follow these steps for every eBay ID you have on file in Highwire.
Again, this is just a precaution and your Highwire and eBay information is secure. Our techs are working with eBay techs and are monitoring the situation. We will keep you updated as new information becomes available.
If you have any questions, feel free to contact us here at Support. We are here to help!