We're pleased to announce our latest upgrades to the Order Label system and customer facing order status updates.
Detailed Order History from Account Page
Your buyers can now view their order details from their account page.
The complete order details are now available from the customer account area. This also includes links to any relevant tracking numbers entered from the admin and order status which is customizable using the upgrades to Order Labels described below.
Upgrades to the Order Label system
We have made significant improvements to the Order Label system to allow public (external) status updates to your customer. These external order statuses will be displayed on the order details page described above and optional "Order Update" emails automatically sent when the Order Label is applied.
Below is a sample screenshot of the Order Tracking form from the order details page. By applying the "Shipped" Order Label to an order, an email will automatically be sent to the customer if the "Email customer on change?" option is enabled on the label.
As with all emails, the Order Update emails can be fully customized from the Emails & Notifications settings. We feel these updates will be greatly beneficial to your customers and save you time and resources with customer correspondence.
Enjoy the updates, your feedback is appreciated!
Tomas
Comments
11 comments
How come the order history is not showing on my website. I am currently using a custom template.
Thank you
Tomas,
This is a nice enhancement to the label and shipping e-mail program. I will certainly use this.
Loving the frequent improvements! keep em coming! :)
Maybe a bing feed next =)
I used to email my customers individually with a tracking number. Now with the enhancements, it will be quicker and I won't have to complete as many steps! Thank you for this update! I am sure it will be quite useful - especially with the holidays coming up!
Thanks again Thomas!
Susanne @ Shop Metro Now
This is a wonderful enhancement which will save many steps in the shipping process. One thing that I want is for the actual products ordered to be included in the Order Update Notification email. I have customers who place orders within a couple of days of previous orders and I want to be clear about what is in the shipped packages.
I have been trying to use this code to get a list of the products in the order:
#foreach($Item in $OrderItems)
$Item.Quantity x $Item.ProductTitle
#end
At least with the test message, I get no list of products.
Has anyone been successful in including a list of the products shipped in the order update notification message? Is there a different code I should be using?
Thanks,
Susan www.austiners.com
All of your variables for your email templates should now be lowercase:
#foreach($Item in $OrderItems)
$Item.Quantity x $Item.ProductTitle
#end
Should be:
#foreach($item in $orderitems)
$item.quantity x $item.productTitle
#end
How does a customer get to their account page?
Hi
If the customers bought the item with out creating the accountwith us, can they be able to check the order status? for exapmple by type in the order # and email address
They must be registered and logged in to check an order status.
Can anyone please let me know how to integrate the order history page to the custom template.
I could not find the code.
Thank you
Please sign in to leave a comment.