We're pleased to announce our latest upgrades to the Order Label system and customer facing order status updates.
Detailed Order History from Account Page
Your buyers can now view their order details from their account page.
The complete order details are now available from the customer account area. This also includes links to any relevant tracking numbers entered from the admin and order status which is customizable using the upgrades to Order Labels described below.
Upgrades to the Order Label system
We have made significant improvements to the Order Label system to allow public (external) status updates to your customer. These external order statuses will be displayed on the order details page described above and optional "Order Update" emails automatically sent when the Order Label is applied.
Below is a sample screenshot of the Order Tracking form from the order details page. By applying the "Shipped" Order Label to an order, an email will automatically be sent to the customer if the "Email customer on change?" option is enabled on the label.
As with all emails, the Order Update emails can be fully customized from the Emails & Notifications settings. We feel these updates will be greatly beneficial to your customers and save you time and resources with customer correspondence.
Enjoy the updates, your feedback is appreciated!