New feature released! - Built-in product rating & review system

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  • Avatar
    Michael Gilmer

    Great job again Tomas!  :)

    About 75% of my items are unique, but I do stock some displays that are always in my inventory.  It will be interesting to see what kind of feedback/reviews I get on them. 

    I haven't tried to write a test review yet, but I enabled the feature and everything looks fine.

    Best regards,

    MikeG

    www.galactic-stone.com

     

  • Avatar
    taxemporium

    Tomas, How will this new feature work? Does Highwire forward the customer a e-mail, after a sale with a link back the store to rate the product?

  • Avatar
    WendyLous Natural Bath

    Is anyone offering their services to help install these codes for custom template users??  If so, I am interested!

  • Avatar
    cncjewelry

    I am along with wendylousnaturalbath, If I cannot get a response from my friend, Valerie Davis I need someone to install the codes to my custome template. Valerie I sure do miss you and wish you would reply to my emails, facebook messages.

    Thanks

    Billy
    CNC Jewelry
    http://www.cncjewelrystore.com
    CNC Jewelry Facebook Page
    http://www.facebook.com/cncsilverjewelry
    CNC Jewelry Blog
    http://cncjewelry.blogspot.com/
    CNC Jewelry Twitter
    http://twitter.com/CNCJewelryStore
    CNC Jewelry MySpace
    http://www.myspace.com/cncjewelry

    Try a 30 day free trial of Link Manager Link Exchange program here;
    http://linksmanager.com/cgi-bin/welcome.cgi?billyd47
    or look at my links page: http://resources.cncjewelrystore.com/index.html
    while looking at my link page why not add your web site.

    Free Link Directory Jewelry Related Sponsored by CNC Jewelry
    http://top100jewelrysites.vv.cc/

     

  • Avatar
    Larry Dodgen

    I am with the other 2 here, and sure hope someone steps forward and offers to help!

  • Avatar
    Michael Gilmer

    This is one of those rare cases where I am glad I use a stock template. ;)

  • Avatar
    bisidesigns

    Hello everyone!


    I spent the summer with my wonderful boys who are now back in school. Been a bit since I have been around here but kept a low profile so I was not so busy I did not have time for them.

    I am offering services for installation of the new code. Please contact me and let me know what your needs are. Do you just want the basic installation as shown above or do you want customizations to it? Please be as detailed as possible.

    ♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥~*~♥

    Jennifer
    BISI Designs - Professional Website Design
    www.bisidesigns.com

  • Avatar
    woolorganic

    Think negative comments/reviews online hurt your company? Guess again.

    by Mack Collier on August 25, 2010

    http://mackcollier.com/think-negative-commentsreviews-online-hurt-your-company-guess-again/

  • Avatar
    Tomas

    Great article woolorganic.

    BTW, when's your store opening up? Your template modification looks great! I'd love to feature your store on the homepage when you are up and running.

  • Avatar
    woolorganic

    You're welcome to the article Tomas!

    I hope to be open by the end of the year. A lot of product documentaion needs to be done still. I will let you know when I open up.

    It would be a privilege to be featured!

    (What I've done was virtually by myself, with little previous html and css background. So if I can do it others can! Just takes time :))

  • Avatar
    Michael Gilmer

    Woolorganic - got a link?  I want to see what has Tomas so impressed.  :)

  • Avatar
    woolorganic

    Sure :) http://www.woolorganic.com/

  • Avatar
    Michael Gilmer

    That's a slick looking site.  It makes my site look absolutely primitive.  You should be designing templates or websites, and forget about selling wool.  ;) LOL

    I have a working knowledge of HTML, but I can't do much with it in these templates.

    Best regards,

    MikeG

     

     

  • Avatar
    woolorganic

    Thank you Mike :) Some have said I should do more web design before after seeing my sites. However I have to be passionate about what I'm designing for, and I don't like spending too long online for ergonomic (health) reasons. Like I said before, it's taken me time to get it where it is now—and I would add, at times, there have been some huge brick walls!

    But I think the stock templates here are quite good, and I say that after shopping around a lot for e-commerce platforms.

  • Avatar
    woolorganic

    P.S. Mike: Currently I plan on offering organic-yarn branding services, where I design logos and labels for people with yarn and little design skills—so in a sense I do plan on earning from my design skills.

  • Avatar
    cncjewelry

    I have visited many web sites plus eBay sites where reviews products was available and I did not see many products with reviews. I do not believe it will turn customers away but if you do have great products and one customer that will take the time to review you product that is great.

    I personally send an email to every customer that purchases a product from me. I use stamps.com and I love it for it sends me an email when the package is delievered. So I send a email asking if everything is ok, any problems, any thing I can do to make it better and even go as far as reminding them of my no questions asked money back guarantee.

    I have as of this time had one customer even respond to a email. All thay have to do is hit reply and send. I guess so many years with eBay and waiting on the feedback has made me a better seller and I do care about every customer.

    Thanks

    Billy
    CNC Jewelry
    http://www.cncjewelrystore.com
    CNC Jewelry Facebook Page
    http://www.facebook.com/cncsilverjewelry
    CNC Jewelry Blog
    http://cncjewelry.blogspot.com/
    CNC Jewelry Twitter
    http://twitter.com/CNCJewelryStore
    CNC Jewelry MySpace
    http://www.myspace.com/cncjewelry

    Try a 30 day free trial of Link Manager Link Exchange program here;
    http://linksmanager.com/cgi-bin/welcome.cgi?billyd47


    or look at my links page: http://resources.cncjewelrystore.com/index.html
    while looking at my link page why not add your web site.

    Free Link Directory Jewelry Related Sponsored by CNC Jewelry
    http://top100jewelrysites.vv.cc/

     

  • Avatar
    woolorganic

    dvdsentertainment (Hallo!) You may have already tried this by now, but you can add your own review manually and individually to each product page by clicking "write a review" at the bottom of each product page (what the customer sees—not in the Dashboard section), then approve it yourself in Dashboard/Catalog/Product Reviews - New! (let me know if you have more questions about doing this). I have tried it for testing purposes, multiple times (you can have multiple reviews per IP address). I do not plan on adding my own reviews; instead I am emphasising the reviews' authenticity by writing "real customer reviews  - these reviews were made by real customers—not by our staff!" just under the "Product (in my case "Customer") Reviews" heading (by editing the html on the Products Details template). (However, I am still pre-approving reviews: got to filter any wackos :))

    I say whatever feedback request system per product is implemented, keep it super simple! Like, "click here to answer three short questions". Personally~ whenever I get follow-up emails from items I have bought I feel somewhat hounded: I am just too busy to respond to them (unless I really have to for, say, TradeMe [our NZ version of eBay]—or the item/service was really poor and I just had to complain). I gather I've already spent enough energy: 1) Earning the money for the item 2) Authorising payment, 3) Waiting for delivery, and 4) Testing the item—a considerable workload on the customer's side of things I believe.

  • Avatar
    julujewelry

    I love that we now have reviews on here. One thing I don't like is that I need to click "edit" to actually see what the review is. Maybe b/c I couldn't figure it out for awhile and I had to keep checking my email for the text.

    What I would like is another field for the reviewers e-mail so I could contact them or have it linked to their acct in my store so I know they are a real customer. The additional field could be for e-mail or URL and it could even be private so only I could see it.

  • Avatar
    julujewelry

    I see now that you have the text hovers over the star rating. I'm using Google Chrome and it doesn't do that btw.

  • Avatar
    woolorganic

    I too would like the email address of the reviewer. I want my reviews to be from real customers, and I would like a way to verify that.

    Also having their website url would be good (for the reviewer to choose whether or not it's public) because it would encourage inter-relationships and friendships between like-minded businesses. I know that (at least, some) WordPress comments have this option.

  • Avatar
    WendyLous Natural Bath

    I also would like the form to have a box to enter your email address to verify. 

    www.wendylous.com

  • Avatar
    WendyLous Natural Bath

    and to add to that, it would also be beneficial to have an automated email to the customer to let them know that their review is now "live". 

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