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Connectivity issues with stores. RESOLVED
Tomas
posted this on March 28, 2011 12:03
We are currently experiencing some connectivity issues with certain stores. We are working to resolve this issue and will provide updates as they are available.
5:08 PM ET - RESOVLED
All systems are currently online. Some may be experiencing some slow transfers until DNS is properly distributed through the internet.
Comments
do you know how long, I was in the process of updateing my website lol..
Yes was just going to report this problem, it affects every facebook store
it's affecting us as well.
Ditto...
Tomas, thank you for posting this so we know you're aware of the problem.
We're still working with our hosting provider to determine the root cause and restore all services. Thanks for your patience.
This issue has seemed to coincide with the expiration of my free account, so I'm not sure if I'm not seeing my store on Facebook because of this issue or if it has been totally disabled because of the end of a trial period. I was under the impression that I could sell at the free level until the business took off and I began doing the business and bandwidth that would force me to use a paid plan. Is this incorrect?
Viral, the pricing structure is at http://www.highwire.com/pricing/ which shows unlimited sales volume for the Facebook Only, but does have a 100 product limit. You will get a notice when your store is due to go offline during the trial period. This problem currently is affecting the facebook stores as well though.
any update.
Same here... Store is Unable to load... Just blank...
Any updates?
Thanks...
Thank you, that was extremely helpful.
Tomas,
do you have a time frame of when this issue might be resolved?
Thanks,
Mike
www.BrennansSports.com
We're working to bring one server up at a time. We got one store server running now however things are quite slow. We're working to bring the others up across the load balancer.
Thank you for the update Tomas!
LivLunaShop is not loading anymore either- HELP!!
Thanks Tomas!
Things are running normally again and we have all stores running across multiple servers to improve performance. We'll continue to monitor the situation to ensure things remain stable. Thanks again for your patience!
ours is not working
up and running... thank you!!
hi tomas, my store is not working, it keep saying server error in application
is it fixed already?? how come my store wont show up?
Mine isn't up either...well I do get something, but it isn't my store. It's a database error.
Here are the first couple of lines.
Could not find a part of the path
If you are getting the "cold not find part of path" error, please log into your store, and click on the "template editor" section of your appearance. This will force an update and will resolve this until we can apply a site wide fix.
Thanks ^^ I will do that...
w00t w00t!!! Thank you. It's up ^^
thank u....its fixed :)
mine is already working this very moment
was about to inform that mine is still down but when i refreshed it up already lol hehe
Is anyone else's store still running very slow?
Mine is ...
Things are a tad slow. It's not as fast as normal, but it's tolerable. I'm working to bring another server into the rotation to speed things up.
Im also getting an error message for search
Column name or number of supplied values does not match table
Search error is now corrected.