Get Help/Tell us what you think!/Suggestion Box
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Required Entry...Telephone Numbers
aviananticsbirdtoys
suggested this on September 02, 2010 15:10
When customers order, a telephone number is NOT required. This creates a huge problem when shipping UPS and also with returned packages and/or payments. Please make a telephone number REQUIRED.
I currently have a package that could not be delivered due to an addressing error and the customers email box is full so emails are being bounced back to me. If I had a telephone number, I could resolve this. This is NOT the first time I have had a situation such as this.
Comments
I agree with this suggestion. I would love to have the telephone number be required before customer can proceed to page 2 of checkout. It is such a hassle when there is a problem with the order to have to wait for e-mails, or if the UPS driver is having difficulty locatiing a residence.
Karen
Just Boys Bedding
I do not want it to be required. Some people do not want to give it. Those people will just give a fake one if it is "required"... But some people will just be put off and irritated if its required. Requiring it cannot solve the problems above.
I would look up the number in whitepages.com if I needed it for UPS re-delivery, or had other immediate needs/email was not getting a response. If they are unlisted, and opted not to fill in an optional phone number, then chances are they would have given a false number if a number were "required".
This is now available. You can enable required phone # on checkout from the General Settings section of your account. This is disabled by default on all accounts.
Tomas:
Oh, that is great! Thank you for making it an option then we can each decide for ourselves.
Karen
Just Boys Bedding
http://www.justboysbedding.com
Thanks Tomas! I appreciate that this is an option!
~Holly