Ill second the carry over of this suggestion.    In addition to the potential issues with a chargeback, there are a number of communication issues

• I sometimes have to call the buyer, but I do have a name to ask for when I do (ACK!). 
• Id also like to be able to market to the buyer (rather than the gift recipient), so Id like to have their name and address.     
• Id also use the name to print on my gift recipets "This gift was sent to you by Mary Smith"   I cannot do that now.

Awesome ideas there for sure!

I know I suggested it before and was told that we don't get it cause bisi didn't use it. However, even if they don't use it, we should still have access to it.

I guess I'd also suggest that instead of asking for shipping address right away and then billing, it should be asking for the billing information and then ask about shipping. That is really the professional way to do it. I've never seen a store ask me for my shipping info before the billing.

I would very much like to have the bill to name and address as part of the order export file.

I suggested it before and was told that we don't get it cause bisi didn't use it.

(Im reminded of that scene from Office Space.... Just pass, Milton... Just pass.)  

HW doesnt "use" lots of the information, really, so please add these fields to pass to us too.   More info is good!   If people do not want to use it, they just wont use it.   :)       Also, I find people THINK I have that information, since they did enter it.    

Bump..... Im missing out on a lot of marketing oportunities... not being able to contact my gift buyers.  

I use ProPay. If I send an Invoice to a customer thru the ProPay website, the payment confirmation contains the amount, the customers name and address, the ProPay transaction #, AND my Invoice #. However, if a customer pays for a purchase directly thru my website, the payment confirmation email from Propay contains only the amount, zip code, and the ProPay transaction # (NOT the customer name, address, item... not even my HW Invoice number). I believe those HW users who utilize auth.net also receive the customers name and address with their payment confirmation emails from auth.net.

I was told by a representative at ProPay that including the name and address and Invoice # could be done, but it would need to be setup by HW in coordination with ProPay.  It would be a tremendous professional improvement to have it setup this way with ProPay.

Pretty pleeeeeze????
:-)

I have not set up credit card payments yet. I am curious:

Iis at least the transaction id visible in the order details? Secondly, is it possible to capture the payment from within highwire or do i have to log in to my merchant account for that?

Im not sure what you mean by "capture the payment"... I have not used a Merchant Account yet (will be starting VERY Soon... but I am already paid up with Propay for another month or two)

I do get a Propay transaction number saved in the orders here.  So, if what you mean is, knowing the item is paid for when its paid by credit card, and being able to relate the payment to the order if needed (such as to do a refund later) the answer is yes!

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I would like the cardholder name and address so that I could potentially send them marketing post cards, etc.   I would also like it so I could print on the receipt "This gift was sent to you by Mary Sue Smith".   (I ship a lot of gifts directly to recipient... and people do sometimes choose gift receipt or even gift receipt + birthday card, but do not fill anything in as a note).    

I would also like the name so I could address the person somehow, in those cases where I end up needing to ask a question (RARE, but... it can happen, mistake in my inventory count, ship to address is invalid, etc)

The biggest "issue" I had was a woman calling to ask who had sent the gift for her daughter, "so she would know who to thank".   VALID enough question... but I couldnt tell her the answer.    None of this is a show stopper... but, all 3 are "awkward".

"I do get a Propay transaction number saved in the orders here."

Yes thats what my question was about. About "capturing" the payment: You can charge the credit card of your customer two ways:

1. Authorize and Capture in one step. This means the credit card will be charged as soon as the order is submitted

2. Authorize first, capture manually later (e.g. when order is shipped). This means when the order is submitted the amount due is reserved on the customers credit card account for a period of X days, but its not charged yet. Only when you manually "capture" the amount it will be charged. This is quite usefull, e.g. when you first have to check if the ordered goods are on stock, or if you want to verify the payment in means of fraud protection.

I realize this thread is a few months old, but I wanted to bump it back up. Not having the at least them name of the customer making a purchase is ridiculous. At this time of year, I am sending many purchases directly to the gift recipient. Not being able to tell them who purchased the gift makes me look unprofessional.

I also need to know who to direct any questions to, should there be a problem with the order or shipping address.

I totally agree with Act of Art (you really need to capitolize your words... because I first read that differently :))

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The phone number is very typically the buyers number.... but, when calling it.... its  "Hello... uh... this is Cindy at ..... someone there placed an order...."

Blech!

--- I have a flat rate add on as "Standard Shipping w/ Gift receipt (Enter greeting in note below)"   Which does help... but, Im shipping one today where the person did not put a note.    COULD BE, she just wants a gift receipt to give with the gift (in person).     I have no way to know.... so, I print "These items were sent to you as a gift - we hope you enjoy them"